At All 4 Pets our goal is to make sure that you and your pets are happy. However, If there are any issues with your purchase, then we are here to help.
Items can be returned for a store credit or exchange within 14 days from the date of purchase. To be eligible your items must be as follows:
- The item you received is faulty
- The item you received is damaged
- The item you received is not what you ordered
- The item you received is unused
- The item is in the same condition that you received it in
- The item you received is in original packaging
If you would like to organise a return or refund, please get in contact quoting your Name, Order Number and Reason for Returning so we can advise accordingly.
Please note shipping costs will not be refunded, shipping costs for returns are at your own cost and must be sent with tracking information. A tracking number must be provided via email.
With any change-of-mind related issues, please get in touch with us. And one of our team members will be able to provide you with further assistance.
Sale items are strictly non-refundable.