From small and lightweight, to large and bulky items, your pet’s parcel will be sent nationwide via our delivery partners. However, due to certain location restrictions on large, heavy and bulky items, we reserve the right to cancel and refund orders. You will be advised accordingly via email.
Please check the eligibility of delivery to your area for large items at checkout. Please note, we reserve the right to cancel and refund an order if the size/cost of the delivery is unfeasible. In the event of this occurring, we will email you with the updated information.
Shipping costs are based on weight and delivery location, this amount is calculated at checkout.
We offer free delivery to Aus metro areas on orders over $49, please note that this offer does have a weight limit of 5kg.
Please allow 1-5 business days from the time that your receive an order confirmation. You will receive a tracking reference with your order confirmation that can provide updates for your delivery schedule.
Absolutely, we accept returns for a variety of reasons. If you would like to return an item please first get in contact with a member of our team to arrange this. Let us know your name, order number and reason for returning so we can best assist you.
We offer returns for 30 days after delivery in the following cases:
Please note that the delivery cost to return items is the responsibility of the buyer.
We accept all major credit cards including, Mastercard, Visa, Visa Debit. We also accept payment via PayPal.
Yes, if you would like to return any item to us for a refund please first get in contact with a member of our team. Let us know your name, order number and the reason for a return/refund and we will be able to advise you on how to complete this process.
When we send you a coupon code to use on your order, simply copy and paste the code into the ‘Discounts’ section when you checkout.
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